parkph

Privacy Policy

How ParkPH collects, uses, and protects your personal data. We take your privacy seriously — because every kabayan player deserves to feel safe.

Effective Date: July 1, 2025  |  Last Updated: July 2025

Your Privacy, Our Responsibility

ParkPH is built around trust. Here's a quick look at the core privacy principles that guide everything we do.

Secure Data Storage

All personal information is encrypted and stored on secure servers. We use industry-standard encryption to ensure your data stays protected at all times.

You Control Your Data

ParkPH gives you real control. You can access, correct, or request deletion of your personal information anytime by reaching out to our support team.

DPA-Compliant Platform

We fully comply with the Philippine Data Privacy Act of 2012 (RA 10173). Your data is handled with the care and respect mandated by Philippine law.

No Selling of Data

ParkPH never sells, rents, or trades your personal information to third parties for their own marketing purposes. Your data is yours, period.

Opt-Out of Marketing

You can unsubscribe from promotional emails and SMS alerts at any time. We respect your preference and will process opt-out requests promptly.

Transparent Practices

We explain clearly what data we collect, why we collect it, and who we share it with. No jargon, no fine print tricks — just straightforward honesty.

Quick Summary: ParkPH collects personal data to operate your account, verify your identity, process payments, and improve your gaming experience. We do not sell your data. You have the right to access, update, and delete your information. This policy is governed by the Philippine Data Privacy Act of 2012.

1. Introduction

ParkPH ("we," "us," "our") operates the online gaming and sports betting platform available at parkph.click. We understand that when you share your personal information with us, you're placing trust in ParkPH—and we take that responsibility seriously.

This Privacy Policy explains how ParkPH collects, uses, stores, discloses, and protects the personal data of registered players and website visitors in the Philippines. It also outlines your rights as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By creating an account on ParkPH, making a deposit, claiming a promotion, or simply visiting our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms described here, please discontinue use of the ParkPH platform and contact our support team to close your account.


2. Personal Data We Collect

ParkPH collects only the data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Account & Identity Data

  • Full legal name (as it appears on your government-issued ID)
  • Date of birth (to verify you are 21 years of age or older)
  • Gender
  • Nationality and country of residence
  • Username and encrypted password

2.2 Contact Data

  • Email address (Philippine-based preferred)
  • Mobile number (must be a Philippines-registered number)
  • Residential address

2.3 Verification & KYC Data

  • Government-issued ID (PhilSys, passport, driver's license, UMID, SSS, GSIS, PRC ID, voter's ID)
  • Selfie or live photo submitted during identity verification
  • Proof of address (utility bill, bank statement issued within 90 days)
  • Source of funds declaration (where required by regulations)

2.4 Financial Data

  • GCash or Maya mobile wallet number
  • Bank account details (BDO, BPI, UnionBank, or other Philippine banks via InstaPay/PESONet)
  • Transaction history (deposits, withdrawals, and bet amounts)
  • Bonus and promotion redemption records

2.5 Technical & Usage Data

  • IP address and device type
  • Browser type and version
  • Operating system
  • Pages visited, session duration, and click patterns
  • Login timestamps and geolocation data (city/region level)

3. How We Collect Your Data

ParkPH collects personal data through the following channels:

Collection Method Examples
Direct from you Registration form, KYC upload, customer support inquiries, payment forms
Automated collection Cookies, web beacons, session logs, device fingerprinting
Third-party providers Payment processors (GCash, Maya, banks), identity verification services, fraud detection tools
Publicly available sources Regulatory exclusion lists, sanctions databases, publicly accessible social media (in cases of fraud investigation)

4. How We Use Your Personal Data

ParkPH uses your personal data strictly for legitimate, specified purposes. Below are the main reasons we process your information:

  • Account management: To create, maintain, and secure your ParkPH player account
  • Identity verification: To confirm you meet the eligibility requirements and to prevent fraud and underage gambling
  • Payment processing: To facilitate deposits, withdrawals, and bonus payouts in Philippine Peso (₱)
  • Legal and regulatory compliance: To comply with AMLA, PAGCOR requirements, and other applicable Philippine laws
  • Customer support: To respond to your inquiries, disputes, and account-related concerns
  • Responsible gaming: To monitor play patterns and enforce self-exclusion or deposit limit requests
  • Platform improvement: To analyze usage data and improve the ParkPH gaming experience
  • Marketing communications: To send you promotions, bonuses, and offers — only when you have given your consent
  • Fraud and security: To detect and prevent unauthorized access, suspicious transactions, and abuse of promotions

ParkPH only processes your data when we have a valid legal basis to do so — either your consent, a contractual obligation, a legal requirement, or a legitimate interest that does not override your rights.


5. How We Share Your Data

ParkPH does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party vendors who assist in operating ParkPH. These include payment processors (GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard), identity verification providers, hosting and IT infrastructure partners, customer support tools, and fraud detection services. All service providers are bound by data processing agreements that require them to protect your data.

5.2 Regulatory & Law Enforcement

ParkPH may disclose your personal data to government bodies, regulators, and law enforcement agencies when required by law — including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, or the courts. We will only disclose the minimum information necessary to comply with the legal obligation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of ParkPH's assets, your personal data may be transferred as part of that transaction. You will be notified in advance through your registered email address, and the acquiring entity will be required to honour the terms of this Privacy Policy.


6. Cookies and Tracking Technologies

ParkPH uses cookies and similar technologies to improve your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate the site.

Types of Cookies We Use

  • Essential cookies: Required for the platform to function. You cannot opt out of these without affecting core features like login and payment.
  • Analytics cookies: Help us understand traffic patterns and user behavior so we can improve ParkPH. Data is anonymized where possible.
  • Preference cookies: Remember your language, display settings, and other preferences for a smoother experience.
  • Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns — only with your consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact your ability to use certain features of ParkPH.


7. Data Retention

ParkPH retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

  • Active accounts: Data is retained for the lifetime of your account plus a minimum of five (5) years after account closure, in compliance with AMLA requirements.
  • KYC documents: Retained for at least five (5) years from the date of submission or account closure, whichever is later.
  • Transaction records: Maintained for a minimum of five (5) years as required by Philippine financial regulations.
  • Support correspondence: Kept for up to three (3) years for dispute resolution purposes.
  • Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer required, ParkPH securely deletes or anonymizes it so it can no longer be linked back to you.


8. Data Security

Protecting your data is a top priority at ParkPH. We implement a range of technical and organizational security measures to guard against unauthorized access, data breaches, and misuse of your personal information.

  • SSL/TLS encryption on all data transmitted to and from ParkPH
  • Encrypted storage of sensitive data including passwords and financial information
  • Two-factor authentication (2FA) available for all player accounts
  • Regular security audits and penetration testing
  • Role-based access controls — only authorized ParkPH staff can access player data, and only to the extent required for their job function
  • 24/7 monitoring for suspicious activity and unauthorized access attempts

While ParkPH takes every reasonable precaution to protect your data, no internet-based platform can guarantee 100% security. In the event of a data breach that poses a risk to your rights and freedoms, ParkPH will notify you and the National Privacy Commission in accordance with Philippine law.


9. Your Data Privacy Rights

As a player on ParkPH and a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

1
Right to Be Informed

You have the right to know what personal data ParkPH collects, why it is collected, and how it is used — exactly what this Privacy Policy is designed to tell you.

2
Right to Access

You can request a copy of the personal data ParkPH holds about you at any time. We will respond to verified access requests within 15 business days.

3
Right to Correction

If any of your personal information is inaccurate or incomplete, you can request that we correct or update it. We may require supporting documentation.

4
Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention requirements. Note that data required for AMLA compliance cannot be deleted prematurely.

5
Right to Object

You can object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, we will stop processing your data for that specific purpose.

6
Right to Data Portability

Where technically feasible, you can request your personal data in a commonly used, machine-readable format so you can transfer it to another service provider.

7
Right to Lodge a Complaint

If you believe ParkPH has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

To exercise any of these rights, contact our Data Protection Officer at privacy@parkph.click. Please include a clear description of your request and a copy of a valid ID for identity verification.


10. Minors and Age Restriction

ParkPH strictly prohibits access by individuals below the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If you are a parent or guardian and believe a minor has created an account on ParkPH, please contact us immediately at privacy@parkph.click and we will investigate and take appropriate action, including account closure and deletion of the minor's data.


11. Third-Party Links and Services

ParkPH may integrate with third-party services such as payment gateways (GCash, Maya, GrabPay) and identity verification tools. While we carefully vet all our service providers, ParkPH is not responsible for the privacy practices of external platforms. We encourage you to review the privacy policies of any third-party service you interact with through the ParkPH platform.


12. Updates to This Privacy Policy

ParkPH may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify you via your registered email address and post a prominent notice on the ParkPH platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this policy periodically so you're always in the know about how ParkPH handles your data.


13. Contact Our Data Protection Officer

If you have questions, concerns, or requests related to this Privacy Policy or ParkPH's data handling practices, please reach out to us:

  • Data Protection Officer (DPO): ParkPH Data Privacy Team
  • Email: privacy@parkph.click
  • General Support: support@parkph.click
  • Live Chat: Available 24/7 on the ParkPH platform
  • FAQ: Visit our FAQ page for quick answers

We aim to respond to all privacy-related requests within 15 business days. For urgent concerns involving a potential data breach or security incident, please mark your email "URGENT – Data Privacy" for priority handling.

ParkPH is operated in accordance with Philippine laws and regulations. All data privacy disputes are subject to the jurisdiction of Philippine authorities, including the National Privacy Commission (NPC).

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Play Safe at ParkPH

Your personal data is protected every step of the way — from the moment you register to every deposit and withdrawal.

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You're in Good Hands at ParkPH

Now that you know how seriously we take your privacy, it's time to enjoy the games. Register today and experience secure, fair, and fun online gaming — built for Filipinos, by people who get the Filipino way.